Kepez Municipality’s communication center KİM (Kepez Communication Center), which provides uninterrupted service 24 hours a day, 7 days a week, carefully follows the demands and complaints of citizens. As of May, a total of 3 thousand 147 requests were forwarded to KİM.
Most requests to the contact center were sent via the WhatsApp reporting line. In addition, social media platforms are an important communication tool for citizens to reach the municipality and convey their demands.
WHO examines and records citizens’ expectations and wishes in detail, thanks to its communication network strengthened with data analysis. Working with the principle of confidentiality, KIM meticulously follows all requests and works solution-oriented.
Kepez Municipality supports the solution of citizens’ problems by forwarding requests outside its area of responsibility to relevant institutions and organizations. WHO follows up the requests coming from digital platforms by forwarding them to the directorates and informs the interviewer about the process.
The communication center analyzes incoming requests according to location density, produces solutions quickly and effectively, and prioritizes citizen satisfaction.
